Refund policy

RETURNS

You have 7 to 10 working days from delivery to request a return. Because our products are skincare, we can only accept items that are unopened and unused, with seals intact.

To start a return, email us at hello@nebabytlhago.co.za. Once your return is accepted we'll send you a return shipping label and instructions. Neba covers the cost of return shipping, so sending an item back won't cost you anything.

Returns go to: Bon Esperance farm, R44, Stellenbosch.

Items sent back without requesting a return first can't be accepted.

DAMAGED, FAULTY, OR INCORRECT ITEMS

Please check your order when it arrives. If your Cleansing Balm, Hydrating Facial Serum, or Body Polish arrives damaged, leaking, or isn't what you ordered, email hello@nebabytlhago.co.za within 7 days with a photo and we'll replace it or refund you in full, including shipping.

REACTIONS

Full ingredient lists are on every product page so you can check before you buy. If you do experience a reaction, get in touch and we'll work something out with you.

EXCHANGES

The quickest way to swap something is to return the original item and place a new order once the return is accepted.

REFUNDS

We'll let you know once we've received and inspected your return. If approved, we'll refund your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

Any questions, email hello@nebabytlhago.co.za.